FAQ

How do I customize my Bible Verse Necklace?

To order a personalized Bible Verse Necklace, follow these steps:

1. Choose the necklace style and finish that you prefer.
2. In the designated "Bible Verse" field, enter the specific Bible verse you want engraved on the necklace. Please ensure the verse is not too lengthy to ensure it fits well.
3. Once you have entered your desired Bible verse, proceed to order your customized Bible Verse Necklace.

How do I customize my iPhone case with a Bible verse?

To order a personalized iPhone case with a custom Bible verse, follow these steps:

1. Select your iPhone model and choose a color that suits your preference.
2. In the designated "Bible Verse" field, enter the specific Bible verse you desire for your iPhone case. Note: It's advisable to select a verse that is not overly lengthy, as longer verses may result in smaller font size.
3. Once you have entered your desired Bible verse, proceed to order your customized iPhone case.

Choosing Your iPhone Case: Glossy or Matte?

• Glossy Cases: Shine and reflect light, giving a vibrant look.
• Matte Cases: Smooth and glare-free, offering a sleek appearance. Choose based on your style preference.

Shipping Options for Cases

• Where do you ship Standard and Premium Cases?
  • Standard Cases are shipped worldwide.
  • Premium Cases are only shipped to the US, Canada, Europe, UK, Australia, and New Zealand. Please choose accordingly if your address is outside these areas for Premium Cases.

How long does it take to receive my personalized iPhone case?

You can expect to receive your order in 8-11 business days. Each custom item is made on demand specifically for you.

How long does it take to receive my personalized Bible Verse Necklace?

You can expect to receive your order in 6-10 business days. Each custom item is made on demand specifically for you.

How can I track the status of my order?

Once your order is shipped, you will receive a tracking number via email.

Order confirmation not received?

If you haven't received your order confirmation, please check your spam folder and verify your email address. If it's still missing, contact us at contact@yoursimpleverse.com with your order details.

What is your return policy?

We offer a 30-day return policy. To be eligible, the item must be in its original condition, unworn or unused, with tags, and in the original packaging.

How do I start a return?

You can initiate a return by contacting us at contact@yoursimpleverse.com. We will provide you with a return shipping label and instructions.

What if my item arrives damaged or defective?

Please inspect your order upon reception and contact us immediately if there are any issues. We will evaluate the problem and make it right.

Can I return custom or personalized items?

Unfortunately, custom products and personalized items cannot be returned unless they are defective or damaged.

What if I want to exchange my item for a different one?

The fastest way to get the desired item is to initiate a return and then make a separate purchase for the new item.

How will I receive my refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be issued to your original payment method.

Can I change the Bible verse on my iPhone case or necklace after placing the order?

Unfortunately, once the order is placed, we cannot modify the Bible verse. Please ensure to double-check before confirming the purchase.

Are your iPhone cases and necklaces made from durable materials?

Yes, our iPhone cases and necklaces are made from high-quality materials for long-lasting durability and protection.

Can I request a specific font style for the Bible verse on my iPhone case or necklace?

Currently, we offer a standard font style for all Bible verses on our cases and necklaces.

Do you offer international shipping?

Yes, we ship our products internationally. Shipping fees may apply based on the destination.

Can I cancel my order if I change my mind?

If your order has not been processed, you can request a cancellation. Please contact us as soon as possible.

Can I request a Bible verse translation in a different language?

Yes, you can, if you provide the exact translation you want on your iPhone Case or Necklace.

How can I contact customer support for further assistance?

You can reach our customer support team by using the contact form on our website or by emailing us at contact@yoursimpleverse.com.